Refund and Return Policy
Overview
We want you to be completely satisfied with
your purchase from Jietech store. If for any reason you are not satisfied, we
offer a straightforward return and refund policy to ensure you can shop with
confidence.
Return Policy
Eligibility for Returns
- Time Frame: Returns must be initiated
within three days of the purchase date. The three-day period starts exactly
when the item is delivered to the customer.
- Conditions:
1.
**Used Laptops**: Customers must ensure that the laptop screen, keyboard,
speakers, mousepad, and battery are functioning properly before leaving our
shop. We do our best to test these components before displaying laptops for
sale. We will only entertain returns for technical issues that customers
discover, which we could not detect, provided they are reported within the
three-day return period.
2.
**New Accessories**: For accessories without any faults, we will only consider
a refund if the customer has an emergency necessitating funds and has no other
means to source the required amount. In such cases, the item can be returned
for a refund to address the urgent financial need.
Conditions of Return
- We do not accept the return of any item,
whether new or fairly used, without a valid reason.
- We do not accept the return of items that
have defects resulting from customer use.
How
to Initiate a Return
1. **Contact Us**: Email our customer
service team at contact@jietech.com.ng or call us at: 09025479303 to initiate
the return process.
2. **Receive Instructions**: Our team will
provide you with detailed instructions on how to return your item.
3. **Ship the Item**: Pack the item
securely in its original packaging and include all accessories, manuals, and
documentation.
4. **Shipping Costs**: Customers are
responsible for return shipping costs unless the return is due to a defect or
error on our part.
Refund Policy
Process
- Once we receive your returned item, we
will inspect it to ensure it meets our return conditions.
- We will notify you of the approval or
rejection of your refund within 3 business days of receiving the item.
Refund Method
- **Original Payment Method**: Approved
refunds will be processed and a credit will automatically be applied to your
original method of payment within 7-10 business days.
Partial Refunds
- **Used or Damaged Items**: If the
returned item is not in its original condition or is missing parts, only a
partial refund may be granted.
Exchanges
We only replace items if they are defective
or damaged. If you need to exchange it for the same item, contact us for
further instructions.
Guarantee
Our only guarantee is for fairly used
laptop batteries. We provide a guarantee of two hours of battery life. This
means the laptop you purchase from us should last for two hours on a full
charge under normal usage conditions (excessive usage, such as gaming or
streaming for two hours straight or other high-performance activities, is
excluded).
Contact Us
For any questions about our refund and
return policy, please contact us at:
- **Email**: contact@jietech.com.ng
- **Phone**: 09025479303
- **Address**: JIETECH
NIPOST Plaza Shop No. A3 -12 & -13 Gombe, Gombe State.
+234 (0) 9025479303, +234 (0) 9032474099
+234 (0) 8065330515, +234 (0) 9038556541
jietechh@gmail.com
info@jietech.com.ng
store@jietech.com.ng